Mobitrix Customer Support Center

Product User Guide

Powerful WhatsApp Chat Management Tool

Mobitrix WhatsApp Transfer can transfer, backup and restore your WhatsApp chat history. All chat formats are supported including Text, Images, Videos, Emojis, and Attachments. All your data will only be saved on your phone or computer locally. Our encryption algorithm 100% protects your data from leaking, which keeps your privacy and confidential.

Bypass any lock for your iPhone

Lockaway is the most reliable & simple solution to bypass all iPhone locks, which supports iPhone passcode/face ID, Unlock Screen Time Passcode, Apple ID, Activation Lock, MDM lock. It is designed for any iPhone user because LockAway breaks the tech barrier. One simple click and you will get locks removed today!

Simply Troubleshooting Your iPhone at Home

"Prefix provides an at-home solution for various iPhone issues. It helps you to get rid of expensive repairing fees as well as saving your time from the endless waiting process:
- Enter/Exit Recovery Mode in one-click
- Repair 150+ iOS/iPadOS/tvOS system problems such as stuck on Apple logo, couldn't screen turn on, recovery mode loop, etc.
- Reset iPhone/iPad/iPod touch without iTunes. 
- Repair 4013/4005 and other error codes with simple clicks
- Support all iPhones regardless its version and model including the latest iOS 15 & iPhone 13."

Registration Code

1. Copy and Paste the code from the registration E-mail to avoid typo.

2. Note that the registration email and code are case sensitive, make sure all the letters are matched.

3. Please make sure your computer is properly connected to the Internet.

4. Please note that the license you purchased corresponds to the correct version of the computer device. Windows license can only activate the software for Win; Mac license can only activate the software for Mac users.

1. If you have purchased successfully, you will usually receive an order confirmation e-mail within 15 minutes.

2. Please make sure the email you used is the same one you fill in at purchase.

3. Please check if the confirmation E-mail has gone to the spam mailbox.

4. If you still can't find the activation code, please visit https://www.mobitrix.com/how-to-retrieve-registration-email-and-code.html and enter your email address to reacquire the activation code.

1. If you purchased product, you will get the registered license in your email.(the one you fill in at purchase)

2. Check the order confirmation email and find the license key.

3. Open the software and click the Register button in the upper right corner.

4. Copy and paste Your E-mail Address (Purchased E-mail Address), and then copy and paste Registration Code (License Key) in corresponding text boxes to register.

5. Finally, your product has been registered successfully. Please go to enjoy the full version.

1. If you purchased a personal license, the activation code is only valid for use on one computer.

2. If you have changed your computer and your original activation code is invalid, please contact us.

Order FAQ

1. It is recommended that using an alternative payment method while ensuring that your internet connection is working.

2. If you still have difficulty processing your order, it is normally due to the restrictions of the bank. We recommend that you should contact your bank's customer service team and ask about the specific transaction. Most customers will be allowed to process the payment after contacting their bank.

Note: If the payment cannot be processed, please do not make multiple attempts or this will be deemed as a malicious purchase by the platform. It could result in a 48 hours IP ban.

Mobitrix WhatsApp Transfer: The free version allows unlimited backup of WhatsApp data, but the transfer and restore to other devices are paid features.

LockAway: The free version allows you to repair iTunes and enter Recovery/Normal Mode with one click. You will need to purchase a license to use other features.

Perfix: The free version allows you to enter Recovery/Normal Mode with one click. You need to purchase a license to unlock the repair function.

"If our software does not help you solve your problem, you can contact us for a refund within 30 days after the purchase date. Please visit https://www.mobitrix.com/refund-policy.html for full refund policy and guide."

"To save your time on the cancelation process, please contact us and send your order number or licensed email. We will cancel your subscription within 24 hours."

Please be assured that the purchase or installation of our products is completely safe. Our website has an SSL certificate to fully secure each transactions and private information from being leaked. Our software also uses Entrust certificate, which is safe and virus-free. We can guarantee a 100% secure of your data and your devices.

1. You can either buy a new copy of the correct product and then contact us for a refund of the wrong product

2. Or you can contact us for a refund and then re-purchase the correct product.

Note: On both the purchase page and the shopping cart page, We have marked the compatibility (Win or Mac system). Please ensure you choose the correct system during checkout.

Can’t find your answer?

Don't worry. Simply contact our support team who are happy to help out. You can submit an online form here. We will reply to you within 24 hours on business days.

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