How Do I Retrieve My Registration Code?

Enter the order number or the e-mail you used to place the order.

Tips:
  1. If you purchase the product from our agency, you may not retrieve the code as they don't share customer information with us.
  2. If you purchase the product from App store, you don't need a code, just launch App store and go to Purchase tab to use it directly.
  3. If you've placed the order successfully but it prompts "order does not exist" when you try to search, please allow 30~60 minutes until the order goes into effect in our database. If you don't receive the code after 2 hours, please contact our support team for further assistance.
Here you can retrieve your registration code if you run into the following situation:
  • Have not received your registration code after your purchase.
  • The code was lost during a computer crash or change.
  • You have upgraded your product, and need the new registration code.
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