Did you forget your Apple ID account log-in details? The Apple ID password, the email address, or perhaps both? Alternatively, did you remove an activation lock from a device whose Apple ID and password you can't recall?
If you did, you are wondering what to do if you forgot your Apple ID password & email. I know how frustrating and inconvenient it is since you cannot access Apple service. But, worry not, it happens often, and there's a solution. Care to find out? Read on.
What Happens If I Forgot My Apple ID Password and Its Email Address?
To use Apple ID for everything from buying Apps to watching movies, you'll need to authenticate with your Apple ID and password. This means that if you forgot both your Apple ID password and email address, you can't use any Apple service.
To re-access your account, you must first confirm your Apple ID email address. Then provide credentials based on that account information to reset the password that you forgot.
Hence, in demonstrating how to resolve this problem, this article will answer the question in two independent but sequential parts. Let's dive in.
Way 1: Check Where You've Logged into Your Apple ID Before
You only require a single Apple ID to log in to all Apple services on your device, such as iTunes and iCloud. This means that to identify the Apple ID or email address used to sign in to an Apple gadget, you can check any apps that require signing in. Below is a list:
1. The Settings App
- Launch the Settings app on your iPad, iPhone or PC.
- If you are using a Mac, go to system preferences, then select the Apple menu. Click on system preferences, then Apple ID.
- The Apple ID used to sign in to either device should be below your name.
Find Your Apple ID
You may also identify your Apple ID by checking if you are signed in to apps like Facetime, Messages or App Store. Just open them to look.
Some emails from Apple may include your Apple ID, so you should also check your mailbox. Look for receipts, support or service emails in your inbox.
4. iCloud web browser
Check if you have logged in to iCloud on any of your devices.
You may also try opening iCloud with your regular browser. If you use the 'remember me' or ‘Autofill’ feature on the browser, the web page may prefill your Apple ID account information.
Way 2 Confirm your Apple ID via the Apple Account Page on the Web
- Using any browser, open https://iforgot.apple.com/password/verify/appleid
- Key in your first and last name
- Provide your email address (e.g. Gmail or Yahoo) and tap continue
- If you have an Apple ID, it will notify you your Apple ID has been found by saying “Apple ID Found. Your Apple ID is YourEmail@example.com.”
- You can proceed to your account by clicking 'Go to Account'. It will require your password, but since you had forgotten the ID, it is unlikely you remember the password. So, choose to reset it.
Look Up Your Apple ID via iforgot
Way 3 Look Up Your Apple ID on iPhone
- From your device, click on the Settings App
- Click "Sign in to your iPhone"
- Select "Don't have an Apple ID or forgot Apple ID?"
- Tap "Forgot Apple ID?"
- Tap "Forgot Apple ID?" again
- Key in your first and last name
- Provide your email address and tap Continue
- If the information you provide is linked to an Apple ID, the screen will notify you that an Apple ID has been found and display the ID.
- You can then select whether to "Continue to Sign-in" or to "Forgot Password."
Click "Don't have an Apple ID or forgot Apple ID?"
Once you retrieve your Apple ID, you can reset your password, which will enable you access to your account. (If you cannot find your Apple ID, you should head straight to Way 6 for a solution.).
Way 1 Use Two-Factor Authentication via the Settings app
The settings app is the easiest way to reset your password via two-factor authentication. You can easily find it on the home screen or in the app library.
- Run the Settings app and tap on your name
- Click on Password & Security ( If 2FA is enabled, you will see here)
- Tap on Change Password
- The trusted phone number will receive a verification code
- Key in the verification code and tap Forgot Password?
- Enter your trusted phone number to receive a verification code
- Key in the code. You may be required to provide the screen passcode
- Create a new Apple ID password and enter it again to verify it
Click Change Password
Way 2 Go iforgot.apple.com to Retrieve Apple ID Password
The iforgot.apple.com website is an official page launched by Apple. It was created to help users log into their Apple service when they have issues such as a disabled or locked Apple ID.
The site can solve login issues with services such as Apple Store, Facetime & iCloud and can help you get your Apple ID back.
- Go to https://iforgot.apple.com/password/verify/appleid
- Key in your Apple ID and then the trusted phone number associated with it.
- You will receive a "Reset Password" notification popup. Click "Allow"
- Follow the on-screen instructions. Depending on your previous settings, you may be required to enter your passcode or recovery key.
- Provide a new Apple ID password and enter it again to verify it
Enter Your Apple ID
Way 3 Reset the Apple ID Password on the Apple Support App
The Apple support app was developed to offer exclusive online technical support and services to Apple users. It personalizes device failures, subscriptions and management of Apple ID accounts, amongst other issues. Like the settings app, it also uses 2FA to reset your password.
- Go to the Apple store and download the Apple support app, then run it.
- On the app, click Passwords & Security, then click Reset Apple ID & Password and tap Get Started.
- Select "A different Apple ID" and tap Continue.
- Provide the Apple ID you require to reset the password.
- Key in your trusted phone number and click Next in the upper right corner.
- You will receive a verification code on your trusted phone number. Enter the code.
- You will be prompted to enter the devices screen lock passcode.
- Provide a new Apple ID and enter it again to verify it.
Using Apple Support App to Reset Apple ID Password
Regardless of which way you choose, 2FA works the same across all, so if one fails, the other methods are unlikely to succeed either.
However, if you have previously enabled the "Account Recovery Contacts" feature, you now have one more chance to reset your Apple ID password.
Way 4 Ask Account Recovery Contact for New Apple ID Password
An account recovery contact helps you access your account by providing you with a recovery code upon request. It helps reset your Apple ID when you cannot access your trusted phone number or device. This feature is only applicable in iOS 15, iPad OS 15, and macOS Monterrey (12.0).
These steps are to be followed on your recovery contact's device, not yours. You will have to contact them in person or via phone if you do not have their device with you.
On their iPhone, iPad, or iPod touch running iOS 15 or iPadOS 15 or later:
- Launch the Settings app and click on their name
- Go to Password & Security and click Account Recovery
- Tap on the name that requires a recovery code
- Click "Get Recovery Code," then ask your contact to share it with you when you are ready.
Using Recovery Contact on iPhone or iPad
On their Mac running macOS Monterey or later:
- Open the Apple menu, then go to System preferences and click on Apple ID
- Under the name, locate and tap on the Password and Security option
- Next to "Account Recovery," you will see a "Manage" icon. Click on the icon.
- Under "Account Recovery For," find the name that needs a recovery code
- Tap on "Details" followed by "Get Recovery Code." Ask your contact to share the code with you when you are ready.
Using Recovery Contact to Reset Apple ID password on Mac
After following the steps, a recovery code will be sent to their device. You can then use this code to reset your Apple ID password.
Way 5 Request Apple ID Account Recovery
Account recovery is a procedure created to help you regain access to your Apple ID account when you lack sufficient information to reset your password.
You may regain access after the account recovery waiting period. Due to its unknown waiting time and restrictions on all your Apple devices, you should only use this method as a last resort.
Steps Via iforgot.com
Apple runs a website called "iforgot.com" that allows users to reset their Apple ID password when they forget it.
- Open the Apple ID account page (https://iforgot.apple.com/password/verify/appleid)
- Provide the Apple ID email address of the forgotten password and click Continue
- Key in the trusted phone number > Tap Continue.
- On the web page, tap on "Don't have access to your iPhone?" > Click "Can't use any of these options?"
- The following message will be displayed, "Without an Apple device, you will have to wait to reset your password." > Click Continue anyway.
- Your trusted number will get a verification code. Enter the code here if you have access to your phone number.
- Enter the code and click Continue
- If the website displays a "Thank you. We'll send you an update soon" message, account recovery has started.
Click Continue Anyway
If you don't get a verification code, opt for Resend text or call me or go to More Options and select Enter the code that was sent to your email address.
- Turning the "recovery key" on will bar you from accessing Account Recovery.
- If you used your device's browser to submit your account recovery request with iforgot.apple.com, avoid using that device during this period. Using it could cancel account recovery.
- To avoid delays, you should also turn off all other devices signed in with your Apple ID. They should stay off until recovery is complete.
- You can see how long it will take for your account to be ready or for more information to be available by going to iforgot.apple.com and entering your Apple ID.
- If you recall your information and can log in successfully, your wait period will cancel automatically, and you will be able to use your ID immediately.
- If you see a recovery request that you did not make, you can cancel it by following the instructions on your email confirmation.
Here are all the methods to get your Apple ID email address and password back. But you may wonder, what if none of the approaches have worked?
If your Apple ID is signed in on your iPhone or another device, you will be unable to use it to download apps or utilize Apple services. For this case, removing the Apple ID and signing in with a new one might be helpful.
Way 6: Erase Forgotten Apple ID and Password With Mobitrix LockAway
Mobitrix LockAway is a professional iPhone/iPad unlocking software. It can help you access Apple services if you forget your Apple ID password or have a locked Apple ID.
Mobitrix LockAway removes the existing Apple ID so you can change to another or create a new one. This enables you to access your device via a new account without being requested to enter information about the previous account.
- On your Mac or PC, download, install and launch Mobitrix LockAway
- Select “Unlock Apple ID”. Next, connect your iPhone/iPad to the computer, unlock the screen, and select Trust from the popup alert.
- Click Start to begin removing the Apple ID.
- The Apple ID will be removed along with the password, and you can then sign in with a new ID.
Mobitrix-LockAway: Unlock Apple ID
Mobitrix-LockAway: Click Start
Why I Do Recommend Mobitrix LockAway?
- Fast: remove Apple ID within 30 minutes;
- Easy to use: no technical steps, just simple clicks
- High success rate: 99% success rate
- No iTunes: You don’t require iTunes
- Safe: 100% privacy protection
Scenarios where you can apply Mobitrix LockAway:
- You acquired a second-hand iPhone, but the previous owner didn't log out of their Apple ID.
- You possess an iPhone whose Apple ID account information you forgot because you have not used it for a long time.
- Your Apple ID is locked due to security reasons.
- You cannot recall the credentials (phone number, recovery key, etc.), so you cannot reset the Apple ID password.
Once the removal is complete and you have signed in, you can continue using your device and enjoying full services. However, Mobitrix LockAway can only help you gain access with a new ID but cannot help you do anything on the existing Apple account.
Part 3: How to Change Apple ID Email Address If It Is No Longer In Use?
Changing your Apple ID email address doesn't result in losing any account information such as contacts and purchases. However, I recommend that you double-check the following two points to avoid any unexpected errors:
- Check your iCloud to ensure that all backups are updated to the latest to prevent accidental data loss.
- Sign out. Apple recommends that you sign out of all services and devices using your ID, except for the device you are using to change the ID.
Steps on Settings:
- Open the Settings app > [your name] >Name, Phone Numbers, Email
- Next to the Reachable At, tap Edit
- Click Delete next to your contact number or email address, then follow the on-screen instructions.
- Once you have entered the phone number or email address you would like to use as your Apple ID, a verification code will be sent to that number or address.
- Enter the code into the provided fields
- Log back into all Apple services using your new ID.
This article has revealed what to do if you forgot your Apple ID password and email address. Following any of these hacks can help you reset your password and unlock your ID.
In addition, among these methods, Mobitrix LockAway stands out as more effective with its simple steps and is an effective last resort. Regardless of why you have been denied access to your Apple account, Mobitrix LockAway can help you use the new Apple ID speedily.