Frequently Asked Questions
1. Can I get a refund if the product doesn't work?
We do have a 30-day Money Back Guarantee for all products. If there is no solution after analyzing your problems, you'll be entitled a refund.
2. Can one license code be used on both Win and Mac?
Our license cannot be cross-platform. Windows license cannot be used to activate on Mac and Mac license cannot activate on Windows PC.
3. How to use the privilege of VAT exemption?
If there is a VAT applied to your order and you have the privilege of VAT Exemption, please enter VAT Exemption ID at the checkout.
4. Is your product only available on the computer?
Yes, all third-party tools for transferring whatsapp messages on the market can only be used on the computer.
5. What do I do if I input the wrong email address when placing the order?
We strongly recommend that you double check your email address when you make a purchase. If not, we suggest you send out the wrong email address, correct email address and order numbers to our support team, we will help you modify it and send you a registration code.