User Guide of WhatsApp Transfer

New to Mobitrix WhatsApp Transfer? We will take care of you. Click here to know how to set up the software and complete the process.

Mobitrix Settings and Other Issues


How to Get iPhone Recognized?

If your computer doesn't recognize your connected device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step:

  1. Make sure that your iOS device is unlocked and on the Home screen.

  2. Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.

  3. Make sure that your device is turned on.

  4. If you see a Trust this Computer alert, unlock your device and tap Trust.

  5. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*

  6. Restart your computer.

  7. Restart your iPhone.

  8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

If you use a Mac
  1. Connect your iOS device and make sure that it's unlocked and on the Home screen.

  2. On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.

  3. From the list on the left, select USB.

  4. If you see your iPhone under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact get the latest macOS or install the latest updates contact Apple Support.

  5. Check MacOS version under USB device tree
If you use a Windows PC

The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.

If you downloaded iTunes from the Microsoft Store

Follow these steps to reinstall the Apple Mobile Device USB driver:

  1. Disconnect your device from your computer.

  2. Unlock your iOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.

  3. Click and hold (or right-click) the Start button, then choose Device Manager.

  4. Locate and expand the Portable Devices section.

  5. Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.

  6. Update driver
  7. Select "Search automatically for updated driver software."

  8. After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.

  9. Open iTunes.

If you downloaded iTunes from Apple

Follow these steps to reinstall the Apple Mobile Device USB driver:

  1. Disconnect your device from your computer.

  2. Unlock your iOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.

  3. Press the Windows and R key on your keyboard to open the Run command.

  4. In the Run window, enter:%ProgramFiles%Common FilesAppleMobile Device SupportDrivers.

  5. Click OK.

  6. Run the command
  7. You might see other files that start with usbaapl64 or usbaapl. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.

  8. Disconnect your device from your computer, then restart your computer.

  9. Reconnect your device and open iTunes.

If your device still isn't recognized

Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:

  1. Press the Windows and R key on your keyboard to open the Run command.

  2. In the Run window, enter devmgmt.msc, then click OK. Device Manager should open.

  3. Locate and expand the Universal Serial Bus controllers section.

  4. Look for the Apple Mobile Device USB driver.

  5. Open Device Manager
If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:
  1. Connect your device to your computer with a different USB cable.

  2. Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.

If you see the Apple Mobile Device USB driver with an error symbol:

If you see usb1, usb2 , or usb3 next to the Apple Mobile Device USB driver, follow these steps:

  1. Connect your device to your computer with a different USB cable.

  2. Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.