How to solve an iPhone that won't open apps or turn off.

Lisa Parker | Feb 03, 2023

An ex-Apple customer service representative, serving thousands of customers in her career for various iPhone-related queries in the most friendly way, be it battery, display, hardware, or software issues.

The use of smartphones plays such a key role in our lives that whenever they incur a problem it becomes difficult and stressful to operate them.

The use of different apps in iPhones is what makes them important in our lives but in case you encounter issues like apps refusing to turn on or off, then this article got you covered as it will outline the different ways you can use to deal with such problems.

Method 1: Hard Restart: Fix iPhone Gets Stuck When Shutting Down or Exiting Apps

If your iPhone resists turning off normally then you can go ahead and hard restart it and you don’t have to worry about losing your data because no data will be lost. For different versions of iPhones use the following methods:

  • iPhone 6S or earlier models: Press the buttons for Home and Power and hold them till you see the Apple logo
  • iPhone 7: Press the buttons for power and volume down while holding them till the Apple logo appears.
  • iPhone 8 or newer models: You can press the button for Volume up then release it, then go ahead and do the same for the volume down button, then finally long-press the side button till it can restart.
new iphone will not activate force restart for different iphone models

Force restart for different iPhone models

In case your iPhone’s home button is not working or your model has no home button then you can go ahead and use method 2 below.

Method 2: Use Assistive Touch: without Physical Home Button

With Assistive Touch you can do everything that the physical Home button can do. The steps below can guide you on how to use Assistive Touch:

1. Navigate to Settings.

2. Click on Accessibility.

3. To the right of Assistive Touch find the toggle switch option and enable it.

4. Select the device then long-press the icon for the lock screen.

5. Go to the red power icon and drag it from the left to the right to turn off your device.

Assistive Touch Enabled

Assistive Touch Enabled

Method 3: Use Perfix: Fix Reboot Failures Caused by Software Issues

Mobitrix Perfix is a powerful and professional tool that solves your iPhone’s system issues without losing any of your data. The added advantage of using prefix is that:

  • It is compatible with different iOS versions and iPhone models.
  • It fixes many software issues of your iPhone.
  • It does not require you to download iTunes or Finder.
  • Does not cause loss of data.

Steps:

1. Download Perfix on your computer from the official website.

2. Launch it on your computer and select “Standard Repair”.

Mobitrix Perfix Standard Repair - Select Standard Mode

Mobitrix Perfix Standard Repair - Select Standard Mode

3. Select the system version and the software will begin to download the appropriate firmware to fix your system issues.

4. Select “Repair Now”.

Method 4: Restore iPhone to Factory Settings with iTunes (Data Erasing)

Way 1 Use Recovery Mode

This is another method you can use with your computer if the other methods don’t work out for you.

Steps:

1. Download iTunes on your computer and launch it.

2. On the computer screen select your iPhone.

3. Click on “Summary” then on “Restore iPhone”.

4. Click on the “Recover” option to confirm the recovery.

iOS13 Macos Catalina Recovery Mode iPhone

Macos Catalina Recovery Mode

However, with this method, your data will be wiped off entirely and you need to install the latest iTunes version on your iPhone.

Way 2 Use DFU (Device Firmware Update) Mode

DFU is a method that allows you to restore your iPhone, load a backup, or restart your iPhone.

Preparation

  • Ensure the latest iTunes version is installed on your computer.
  • Using a USB cable connect your iPhone to the computer.

Steps For iphone7/7plus:

  1. Please press the ‘Start’ button.
  2. Press and hold the Side button and Volume Down button at the same time for 8-10 seconds.
  3. Continue to press and hold the Volume Down button while releasing the Side button. Until the software automatically goes to the next screen, then release the Volume Down button. (If the Apple logo appears, button(s) has been pressed for too long. If your device display screen asked you to connect your device to iTunes, please retry these steps.)
  4. Mobitrix Perfix - Manually Enter DFU Mode for iPhone 7 or 7 Plus

    Manually Enter DFU Mode iPhone 7 or 7 Plus

Steps For iPhone 8 and Above:

  1. Quick-Press the Volume Up button and then release it; and quick-press the Volume Down button and then release it. Then, press and keep holding the Side button.
  2. After the device screen goes off, press and hold the Side button and the Volume Down button at the same time for 5 seconds.
  3. Please release the Side button; also release the Volume Down button until our software automatically goes to the next screen.
  4. Mobitrix Perfix - Manually Enter DFU Mode for iPhone 8 and Above

    Manually Enter DFU Mode for iPhone 8 and Above

Now you can restore your iPhone.

However, this method is not suitable because:

  • It requires the latest iTunes version.
  • It is complicated to follow.
  • Your data will be lost.
  • It may damage your device due to the deep erasing of data.

Method 5: Contact Apple if you have tried every method above and still have no success

If none of the above methods works for you then it is time to get in touch with Apple for official assistance.

You can make an appointment with Apple support and do a face-to-face chat for help or you can also get in touch with them through these support numbers.

Summary

To conclude, with this article you don’t have to be worried about your iPhone refusing to turn on or off and access your apps because it has explained the different ways you can use to fix this issue.

In case of a software issue then Mobitrix Perfix is the best choice for you because of its powerful features as explained in the article. In case no method is suitable for you can contact Apple for official assistance.