[3 Proven Ways] How to Fix "iPhone is Disabled Connect to iTunes"

Bradley Jonathan | May 13, 2022

A veteran journalist, dedicated in reporting latest smartphone technology innovations.He tests all methods himself to provide an unbiased how-to piece on all iPhone issues.

first-screen-iphone-is-disabled-connect-to-itunes-how-to-unlock


  • To fix "iPhone is Disabled Connect to iTunes", you can unlock your iPhone via the “Restore” function of iTunes.
  • Except for iTunes, there are xxx alternatives available such as Find My and a professional unlocking tool to unlock your disabled iPhone when you forgot your iPhone passcode.

Seeing the “iPhone is disabled connect to iTunes” message after entering the wrong screen passcode 10 times? Apple guides you to connect your disabled iPhone to iTunes to unlock it. In this tutorial, I will show you how to unlock your iPhone via iTunes step by step. Furthermore, it still covers xx effective methods without iTunes to unlock your disabled iPhone. Let’s dive right in!

Part 1: How to fix “iPhone is disabled connect to iTunes” with iTunes Recovery mode

Apple released iTunes in 2001. Initially, it acts as media software to play, download and manage audio or video files. In 2011, it allowed iOS users to back up and sync data across multiple devices. The “Restore” function of iTunes can unlock your iPhone/iPad when you forgot the screen passcode.

Recovery Mode is a built-in iOS troubleshooting mode where you can use an app — either iTunes or Finder to diagnose and fix the problems of your iPhone when it is connected to the computer. Recovery mode allows you to erase the iPhone, giving you access to set it up again.

Preparations:

  1. A PC or Mac
    • If you're using a PC: make sure Windows 8 or later and install the latest version of iTunes.
    • If you're using a Mac:
    • a.macOS Catalina or newer, open a Finder window.

      b.macOS Mojave or older, install and open the latest version of iTunes.

  2. A compatible USB cable

Steps: ( For Windows Users)

  1. Turn off your iPhone
  2. 1)Unplug your iPhone from the computer if it’s connected.

    2)Turn off your iPhone using the method for your iPhone model:

    • iPhone 8, iPhone 8 Plus, iPhone X and later, including iPhone SE (2nd and 3rd generation): Press and hold both the side button and the Volume down button until the power off slider appears.
    • iPhone 7, iPhone 7 Plus, iPhone 6s, and iPhone 6: Press and hold the side button until the power off slider appears.
    • iPhone SE (1st generation), iPhone 5s, and earlier: Press and hold the top button until the power off slider appears.

    3)Drag the slider to turn off your iPhone, then wait a minute to make sure that it turns off completely.

  3. Put your iPhone in recovery mode
  4. 1)Get ready by finding the button on your iPhone that you'll need to hold in the next step:

    • iPhone 8, iPhone 8 Plus, iPhone X and later, including iPhone SE (2nd and 3rd generation) use the side button.
    • iPhone 7 and iPhone 7 Plus use the Volume down button.
    • iPhone SE (1st generation), and iPhone 6s and earlier use the Home button.

    2)Press and hold the correct button for your iPhone while immediately connecting your iPhone to the computer. Don't let go of the button.

    3)Keep holding the button until you see the recovery mode screen on your iPhone, then let go.

    see the recovery mode screen

    See the recovery mode screen

  5. Restore your iPhone

1)Open iTunes, iTunes will pop up “There is a problem with the iPhone “iPhone” that requires it to be updated or restored”. There are 2 options Update or Restore, Click Restore.

 the iphone that requires it to be updated or restored

The iphone that requires it to be updated or restored

2)Then iTunes shows “Are you sure you want to restore the iPhone to its factory settings? All of your media and other data will be erased. And the newest version of the iPhone software will be installed” Click Restore and update.

 all of your media and other data will be erased

All of your media and other data will be erased

3)“iPhone software update” window will pop up, click next and then click “Agree” on the terms. iTunes will start downloading the software for this iPhone and will restore your iPhone when the download is complete. You can click this icon to check the download process. The download time varies from about 20 minutes to 2 hours, depending on your internet speed and download source.

check progress

See the recovery mode screen

Note:

  • If the download takes more than 30 minutes and you notice that two-thirds of the entire download process is still unfinished or your device exits the recovery mode screen, you can then Repeat Step 1 turn off your iPhone and step 2 Put your iPhone in recovery mode and start again.
  • If appears an error message “There was a problem downloading the software. The network connection timed out.” You can manually download the iPhone software update. Check this link for more details.

4)When the “ iPhone software update “ is downloaded, iTunes will pop up “iTunes will erase and restore your iPhone to ios 15.4.1 and will verify the restore with Apple. ” Then click Restore

5)The bar above will show “Extracting software…”. It means ios 15.4.1 iTunes is preparing to restore the software on this iPhone.

preparing to restore the software on this iphone

Preparing to restore the software on this iphone

iPhone software update

iPhone software update

6)Your iPhone screen will show the restore progress bar with the white apple logo. The length of the restore depends on the amount of data stored on your iPhone (usually it takes 20 mins – 2h), When the restoration is finished, your iPhone will restart automatically. And iTunes will show as follows:

 click this icon to check the download process

click this icon to check the download process

7)After your iPhone restarts, you can reset your iPhone. You can create a new passcode if you want. When you come to the “ Apps & Data '' interface, if you have not backed up your data in iTunes, finder, or iCloud before being locked, click “Don’t Transfer Apps & Data " directly. If you have made a regular backup before being locked out, you can choose Restore from iCloud Backup or Restore from Mac or PC based on your reality.

ios14 iphone12 pro setup restore from icloud backup ontap

Drawbacks of iTunes:

  • iTunes may fail to recognize your iPhone even though it's connected to your computer.
  • iTunes is quite time-consuming with a 30% success rate. You may spend 2-3 hours but can’t unlock your disabled iPhone successfully in the end.
  • Your iPhone may be stuck during the download or recovery mode process, which means you have to start from scratch.
  • You might encounter various unpredictable error codes like error 3004, error 3194, error 1100, error 4000, error 4013, etc on your screen.
how to fix iphone itunes restore error 1

iTunes common errors

how to fix iphone itunes restore error 2

iTunes common errors

Part 2: How To Fix “iPhone is Disabled, Connect to iTunes” without iTunes

Method 1: Using Mobitrix LockAway(The Quickest and Easiest Way)

Mobitrix LockAway is a professional unlocking tool with 10+ years of R&D experience in iOS cracking. It can bypass any form of screen lock for your iPhone/iPad. I have tried dozens of unlocking tools on my customers' iPhones and I consider Mobitrix LockAway as the safest and most reliable one.

Mobitrix LockAway can solve all the following problems you may encounter:

  • You forgot your iPhone screen passcode. (4/6-digit passcode, Alphanumeric passcode)
  • Your Face/Touch ID can’t work precisely.
  • You got a second-hand iPhone.
  • Your iPhone Screen cracks and becomes insensitive so you can’t input your passcode even you remember.

Advantages:

  • It takes only 20 minutes to unlock your disabled iPhone.
  • It’s super easy to operate and only requires a few simple clicks.
  • It’s user-friendly with a neat and straightforward interface. Even beginners can use it without any tech hassle.
  • It has a 99% success rate.
  • Your privacy is our top priority and can be 100% secured.
  • It fully supports iPhone 5s-iPhone 13 and iOS 12/13/14/15 and later.

If you're tired of reading text guide, you can check the following video guide.

5 Steps Only:

  1. Download Download and install Mobitrix LockAway.
  2. Connect your iPhone to your computer using a USB cable.
  3. Select the “Unlock Screen Passcode” option in the main menu.
  4. Use Mobitrix LockAway to Unlock Screen Passcode

    Use Mobitrix LockAway to Unlock Screen Passcode

  5. Click Start to remove the screen lock.
  6. Mobitrix LockAway - Unlock Screen Passcode - Product

    Mobitrix LockAway - Click Start to Unlock Screen Passcode

  7. Unlock is complete.
  8. Mobitrix LockAway - Unlock Screen Passcode - Unlock is complete

    Mobitrix LockAway - Unlock Screen Passcode - Unlock is complete

Method 2: Using Find My iPhone (Without computer)

Find My locates lost devices and keeps track of family members. It was previously split into two apps, Find My iPhone and Find My Friends, but Apple combined it into one with iOS 13. Except for location-related functions, it also can erase your Apple devices remotely to delete all your data to avoid your device falling into the wrong hands.

To fix “iPhone is disabled connect to iTunes” you can use the “Erase” function of Find My to erase all your data, including your screen lock passcode. But you need to meet some strict restrictions below:

Restrictions:

  • The Find My feature must be enabled on your locked iPhone.
  • Your locked iPhone must have your iCloud account signed in.
  • You need to remember your Apple ID and password.
  • Your locked iPhone must have a network connection (wifi or cellular)

How to Use “Find My” to Remove Forgotten iPhone Passcode without Restore?

Steps:

  1. Navigate to iCloud.com on either phone or web browser.
  2. Next, enter your Apple ID and password.
  3. enter your apple id and password

    Enter your apple id and password

  4. After logging in successfully, tap 'Find iPhone', input your Apple ID password again, and tap 'Sign in.'
  5. click Find iPhone

    Click Find iPhone

    enter your apple id password

    Enter your Apple ID password

  6. Now click 'All Device' and select yours .
  7. click all device and choose your device

    Click all device and choose your device

  8. Click 'Erase iPhone.' You will notice a prompt saying, 'Erase this iPhone.' Tap 'Erase.'
  9. click erase iphone

    Click erase iphone

    click erase

    Click erase

  10. Now enter your password to proceed.
  11. enter the password to continue

    Enter the password to continue

  12. A message with a verification code will arrive on your trusted device. Enter the verification code to continue.
  13. two factor authentication

    Two factor authentication

  14. Now you need to input your phone number and click 'Next.'
  15. enter your phone number

    Enter your phone number

  16. You will notice on the iCloud website showing “Erase Started.” In the meantime, you will see a white Apple logo on your iPhone screen showing the process of erase
  17. srase started

    Srase started

  18. When the process finishes, your iPhone will restart. Swipe up to arrive at the interface for resetting your phone.You will find your iPhone displaying 'iPhone locked to owner.' When you see this message, enter your Apple ID and password.Click Next, Now you can make a new passcode.

Part 3 FAQ

FAQ 1

1. Set your iPhone to erase all the data automatically after entering the wrong passcode 10 times.

iPhone has a built-in feature that erases all the data on your iPhone after 10 consecutive wrong passcode entries. Once all your data is erased, you can restore your iPhone from your backup via iTunes/iCloud or set it up again from scratch.

It is more of an extreme option. But it really can secure your privacy when your iPhone is stolen or lost.

Steps:

  1. To turn on this feature, go to Settings > Touch ID and Passcode or (Face ID and Passcode).
  2. Enter your Passcode, scroll down and toggle on the “Erase Data” option.

2. Set up an additional Touch ID or Face ID:

  1. Check this guide for setting up a touch ID
  2. Check this guide for setting up a Face ID

3. Turn off the “Tap to Raise” and “Raise to Wake” options:

Your iPhone screen is activated when you tap on it or raise your iPhone. You can disable these settings to avoid activating your iPhone in your pocket accidentally.

Steps:

  1. Open the Settings > Accessibility > Touch > disable “Tap to Wake” option.
  2. Then go to “Display and Brightness” and turn off the “Raise to Wake” option.

Note: Make sure to back up your data regularly. This way, you can reset your iPhone and restore your data even if you forget your iPhone screen passcode.

Summary:

So, this is all about how to fix “iPhone is disabled, connect to iTunes”. Next time you see this message, you will know exactly how to unlock it.

Frankly speaking, I would always prefer Mobitrix LockAway. It has been a lifesaver for me. Since I started using Mobitrix LockAway, my customers have never returned disappointed by my services.

Anyway, don't waste any more time and unlock your disabled iPhone now!