Mobitrix Order FAQs

  • 1. Is free trial version available before registration?

    Yes. We offer the free trial version for all the products for users to evaluate whether it is useful for them before purchase.

  • 2. What to do if the payment is not successful?

    Clear the cookies of your browser, make sure the network connection is good. If possible, switch to another payment method and try ordering again.

  • 3. What is the limitations on the free trial?

    There is no time limitation for the free trial. You can evaluate the limited functions of the free trial version at any time you want.

  • 4. Is it safe to purchase product on your website?

    Yes. It is 100% secure to purchase from our website. We guarantee that your privacy will not be disclosed when you browse our website or download and use our product.

  • 5. How can I cancel the subscription after the payment?

    You can cancel the subscription from the order information on Shareit by yourself or directly contact to cancel your subscription.

  • 6. What is the refund policy?

    For the details of the refund policy of Mobitrix, you can check this page.

  • 7. I don’t receive the registration email after purchase, why?

    In general, the order confirmation email will be sent to your email address in 2 hours. This email contains the information of your order details, registration code and download address. Remember to check your inbox and SPAM folder after placing your order.

    If you don’t receive the registration email in 12 hours, please don’t hesitate to contact us via email. We’ll reply to you within 24 hours.

  • 8. What is Download Protection?

    If you purchase the “Download Protection” service (Extended Download Service), you can download the electronic product version up to 24 month(s) after receipt of your payment by going to “My Account” in the Customer Care Center. Please notice that this service is not an extension of your original product and does not give you access to any additional licenses for the original product. However, this does not entitle you to download updates.

  • 9. What is the upgrade policy?

    The upgrade of our software is free for purchased customers. If the program asks for the license code for upgrade, you can contact our support team for further help.