[9 Fixes] Your Account Is Disabled In App Store and iTunes

Logan Miller | Sep 15, 2022

One of the most loyal Apple fans on earth. He loves to explore the rarely known tricks for iOS devices, helping his followers to increase the productivity of Apple devices in their daily life.

Have you been using your iPhone and a message pops up stating "your account has been disabled in the App Store and iTunes "? Usually, this occurs after entering the wrong login credentials. But what if the problem persists and your iPhone becomes difficult to use or download and update your apps from the App Store? Well, don 't panic as I have remedies to this problem. In this article, we 'll explore the potential causes and the 9 solutions to this issue.

Account is disabled in the App Store and iTunes

Account is disabled in the App Store and iTunes

Reasons Why Your Account Has Been Disabled In The App Store and iTunes.

There are multiple reasons why your account has been disabled in the App Store and iTunes, these includes:

  • Entering the incorrect password repeatedly - It 's an Apple security feature to lock out someone if they have entered the wrong password a fixed number of times. In this case, you can wait for 24 hours before re-entering your login credentials.
  • Irregular use of your Apple account - If you haven 't signed into your Apple account for a while, your iPhone can lock you out as a precautionary measure.
  • Disputed Apple billing charges - If there 's an issue with any purchase on Apple, expect to be locked out of the App Store or iTunes temporarily until your issue is resolved.
  • Suspectable behavior on your Apple account - Infrequent signing into your connected Apple devices might raise an alarm that you are a hacker and force Apple to lock you out of App Store and iTunes. You may need to contact them to clear the issue.
  • Billing issues such as unpaid App Store or iTunes orders - Another reason your account has been disabled in App Store and iTunes is if you have an overdue or outstanding bill with Apple.

What Does It Influence When "Your Account Has Been Disabled In The App Store and iTunes "

Once the error message "Your account has been disabled in the App Store and iTunes " pops up on your iPhone screen, it usually means the following:

  • Your iCloud account and any data stored in the account are inaccessible until you fix the problem.
  • You can 't receive iMessage, FaceTime, and iCloud mail until your issue is solved.
  • You may not use Apple services, and any Apple Store orders and repairs must be rescheduled.
  • Denied access to Apple Books, App Store purchases, and iTunes purchases.

Five Methods to Fix "Your Account Has Been Disabled In The App Store and iTunes " Error

A common fix to this issue would be to wait, as you are usually locked out temporarily. If perhaps you entered the wrong password multiple times, wait for 24 hours and re-enter the correct password. Numerous incorrect log-in errors could result in a permanently locked Apple account. Another quick fix would be trying to log in to your account through a web browser. Otherwise, here are other detailed fixes you can try:

Method 1: Reset Your Apple ID Password

Before anything, ensure you have the iPhone and phone number reliable to reset your password. Also, resetting your Apple ID password on an iPhone requires your iPhone's screen passcode.


For iPhone

  1. Open the Settings app.
  2. Tap on your Apple ID profile icon.
  3. Selectthe Password and Security option.
  4. Reset Apple ID password via iPhone

    Reset Apple ID password via iPhone

  5. Click Change Password
  6. Key in the Passcode of your iPhone.
  7. Enter the new password and re-enter to confirm it.

For Mac

  1. Go to the Menu pane and click on the Apple logo.
  2. Select the System Preferences option.
  3. Click the Apple ID icon.
  4. Select Password and Security on the left panel.
  5. Reset Apple ID password via Mac

    Reset Apple ID password via Mac

  6. Click the Change Password button.
  7. Enter your Mac password and click Allow to continue.
  8. Type your new password and re-enter to verify it.
  9. Click the Change button to apply changes.

Method 2: Unlock Your Apple ID

If you 're still locked out of your Apple account, try using Apple 's online password reset portal instead.


  1. Open your web browser.
  2. Go to https://iforgot.apple.com.
  3. Enter your Apple ID email address and click Continue.
  4. Enter Apple ID email

    Enter Apple ID email

  5. Enter the phone number associated with your Apple ID.
  6. Enter Apple ID phone number

    Enter Apple ID phone number.

  7. Tap Allow once the number is verified, for a password reset.
  8. Enter the iPhone 's passcode and enter your new Apple ID password.


  1. Go to your Apple ID account page.
  2. Click on Forgot Apple ID or Password and continue.
  3. Log in with your password, and trusted device.
  4. Go to the Security section and tap on Edit.
  5. Click Replace Lost Key.

Method 3: Log Out And Log Back Into Your Apple ID

This is a quick troubleshooting method to enable your iPhone to acknowledge you are signed in to your account.


For iPhone

  1. Open the Settings app.
  2. Click the Apple ID icon.
  3. Select Media and Purchases.
  4. Sign out your Apple ID

    Sign out your Apple ID

  5. Double-click the Sign Out option.
  6. Restart your iPhone and launch the App Store.
  7. Tap the Apple ID icon and Sign In again to your account.

For Mac

  1. Open System Preferences.
  2. Click on the Apple ID icon.
  3. Switch to the Overview tab or select iCloud if you 're using macOS Catalina or earlier.
  4. Tap the Sign Out button
  5. Select the copies of data you want to keep on your Mac.
  6. Copy files on Mac

    Copy files on Mac

  7. Disable Find My Mac and select Continue to sign out of iCloud.
  8. Disable Find My Mac

    Disable Find My Mac

  9. Enter your Apple ID password and click Ok.
  10. Restart your Mac and open System Preferences again to Sign In.

Method 4: View And Update Your Payment Methods

If the error persists, it could be problems with processing app payments due to the lack of funds on your primary payment account. Hence, try updating your current payment method or adding a new payment form and check if that helps.

Steps on iPhone:

  1. Launch the Settings app and tap Apple ID.
  2. From the options, select Payment and Shipping.
  3. If prompted, enter your iPhone 's passcode.
  4. Update your current payment details or tap Add Payment Method to add a new form of payment.
Add payment method via iPhone.

Add payment method via iPhone.

Steps on Mac:

  1. Open the App Store.
  2. Click on your Profile Name at the bottom-left corner.
  3. Select View Information at the top right corner.
  4. View Information

    View Information

  5. Tap on Manage Payments.
  6. Click Edit to update the current details or select Add Payment method.
Add payment method via Mac

Add payment method via Mac

Method 5: Contact Apple Support

Sometimes nothing works even after going through all the processes. Thus, you need to get a hold of Apple directly. Use the Apple Support app on your iPhone or chat with Apple Support via iMessage using another iPhone.Apple 's customer representatives can give you further assistance and help solve your issue.


  1. Go to the Apple Support Website and then, choose Apple ID.
  2. After that, select Disabled Apple ID and set up a call with an Apple employee, start an online chat session, or email Apple support.

Additional Fixes

1. Resolve Any Unpaid Charges

Having an unpaid purchase might cause your Apple ID to get disabled. With unpaid charges, your account can 't make new in-app purchases (IAPs).


  1. Go to Settings then tap your Apple ID name.
  2. Tap on Media & Purchases.
  3. Media Purchases.

    Media & Purchases.

  4. Click on View Account.
  5. Key in your Apple ID credentials or use the Face ID.
  6. Tap on Purchase History
  7. Locate and select the unpaid app purchase.
  8. Change your payment method and complete your payment.

Once you settle the balance, you can try again to make a purchase on the App Store or iTunes.

2. Sign In via A Browser or Use A Different Device to Access iTunes

If you are using your iPhone to access iTunes or the App Store, and you see the message, try to access it on another iPhone. You may also want to log in on any web browser.


  1. Open Safari or Chrome browser.
  2. Go to https://appleid.apple.com/
  3. Sign in with your new Apple ID and password to access Apple features and services.

3. Check Restrictions

Users often use restrictions to turn off in-app purchases on their accounts. Mostly it 's due to child protection from unwanted and adult content. Check to see if it 's the cause of the "your account has been disabled in the App Store and iTunes " error message.


  1. Go to the Settings app.
  2. Select Screen Time.
  3. Click Continue and choose This is My iPhone
  4. Tap Content & Privacy Restrictions
  5. Enter your restriction passcode to enable or disable it.
Check restrictions on iPhone

Check restrictions on iPhone

4. Configure Date and Time

Incorrect Date and Time settings on your iPhone can cause App Store and iTunes-related issues. It can also lead to the account disabled message popping up on your iPhone.

Steps on iPhone:

  1. Open the Settings app.
  2. Scroll down and click General.
  3. Tap on the Date & Time option.
  4. Configure Date and Time via iPhone

    Configure Date and Time via iPhone

  5. Turn on the toggle for Set Automatically.
  6. If it 's already on but the time zone is incorrect, set it manually.

Steps on Mac:

  1. Launch the System Preferences app.
  2. Click on the Date & Time option.
  3. Click on the Lock icon in the bottom corner.
  4. Enter your Mac 's password or use Touch ID.
  5. On the Date & Time tab, check the box for Set Date and Time automatically.
  6. Set time on Mac

    Set time on Mac

  7. If need be switch to the Time Zone tab.
  8. Uncheck Set time zone automatically using your current location and manually set your time zone.
 Manually set Mac time zone

Manually set Mac time zone


Is "Your Account Has Been Disabled In The App Store And iTunes " The Same As "Apple ID disabled? "

No, the error message "Your account has been disabled in the App Store and iTunes " is different from "Apple ID disabled ". The "Your account has been disabled in the App Store and iTunes " appears when you try to access content in the App Store. On the other hand, the message "Apple ID disabled " occurs when you enter the Apple ID and password to bypass the iCloud Activation Lock screen unsuccessfully.

How To Fix Apple ID Disabled By Removing Apple ID

Removing your Apple ID might be your best solution to fix the Apple ID disabled issue. It 's a thoughtful solution if you forgot the Apple ID password or you are using a second-hand iPhone and are not sure of the Apple ID account details. In that case, use a professional tool such as Mobitrix LockAway designed to easily remove the Apple ID password from any iPhone. Plus, It 's fully compatible with the latest iOS.


  1. Download Download and Install Mobitrix LockAway.
  2. Connect your iPhone to the computer.
  3. Tap Unlock Apple ID.
  4. unlock apple id

    Unlock Apple ID

  5. Click Start to remove your Apple ID.
  6. Mobitrix LockAway - Unlock Apple ID - Click Start to Remove

    Mobitrix-LockAway: Click Start

  7. The tool will begin removing the Apple ID on your iPhone.

Follow the on-screen instructions to complete the unlocking process. You can then use a new Apple ID.

Advantages of using Mobitrix LockAway

  • Fast - Removes the Apple ID within less than 20 minutes.
  • Secure - The entire process happens on your computer with no information leakage.
  • Easy to Use - It 's a friendly app for any beginner, with no technical steps, just simple clicks.
  • Efficient - The software has a 99% success rate.
  • Fully Compatible - It offers full support for iPhone 5s-14 and iOS 12/13/14/15/16 and later.

It 's no secret that access to App Store and iTunes is critical these days. Most of Apple 's services are accessed through iCloud and your Apple ID. Thus, being locked out means your digital life may come to a halt. However, as discussed above, you can find 9 easy and understandable fixes for iPhone issues. So, try the solutions mentioned in this guide to solve your iPhone 's iTunes and App Store account-disabled error.