Is your iPhone showing support.apple.com/iPhone/restore? This is what you should do

Lisa Parker | Last Updated: Mar 11, 2022

An ex-Apple customer service representative, serving thousands of customers in her career for various iPhone-related queries in the most friendly way, be it battery, display, hardware, or software issues.

Is your iPhone stuck on a screen that says ‘support.apple.com/iphone/restore’? This message is usually showcased when you are updating or restoring your iPhone. Now, how do you get out of it?

As an ex-Apple customer service representative, I’ve dealt with customers in this situation countless times. In this article, I will show you how to fix this with 4 proven methods.

Method 1: Restart your iPhone

The first solution should be restarting your iPhone. It includes both the soft restart and hard/force restart methods. A soft restart reboots the operating system and reloads the phone. A hard restart is more severe, which makes your iPhone power off and kills all running processes within.

1: Soft restart:

1: Ensure your iPhone is plugged into a power source.

2: Restart your iPhone

  • iPhone 8 or above: Press and then release the Up volume button and the Down volume button. Long press the Side button until Apple’s logo shows up.
  • iPhone 7: Long press both the volume Down and the Side button until Apple’s logo appears.
  • iPhone 6s or below: Long press both the Home and Side button until the logo appears.

2: Force restart:

If the soft restart fails, you should try a force restart.

  • iPhone 6s or earlier: Long press both the Home button and the Power button once up to when Apple’s logo gets to disappear then reappear, then release.
  • Force to restart under DFU Mode - iPhone6 and earlier versions
  • iPhone 7: Long press the Power and Down volume button until the logo disappears and then reappears.
  • Force to restart under DFU Mode - iPhone7s
  • iPhone 8 or newer: Press and then release the Up volume button and the Down volume button, then long-press the Side button up to when Apple’s logo disappears and reappears.
  • Force to restart under DFU Mode - iPhone8

Method 2: Use Perfix to repair iPhone without losing data

Mobitrix Perfix is a professional tool that fixes most iPhone issues and is used with all versions of iOS.

Mobitrix Perfix
  1. Download and install Perfix on your computer and launch it.

  2. Select “Enter/Exit Recovery Mode”. Ensure your iPhone is connected to your computer.
  3. Once the iPhone enters the recovery mode, select Standard Repair.
Mobitrix Perfix Standard Repair - Select Standard Mode

Perfix is the best tool as:

  1. It fixes the iOS problem fast.
  2. You don’t need to use iTunes.
  3. It is user-friendly and stable.
  4. It supports all iOS systems and iPhone models.

Method 3: Solve the problem with iTunes

This method requires the use of iTunes.

1. Reinstall iOS

  1. Ensure your iPhone is connected to the computer. Launch iTunes on your computer. If you are using macOS Catalina, then update your Mac and launch Finder.
  2. Wait until a message pops up requesting you to restore or update.
  3. Select Update.

Note: This method doesn’t delete your data.

Key points to note are:

  • You should have an updated iTunes version installed on your PC.
  • Connect your device to the computer until the process is completed.
  • The Apple Configurator is closed on Mac

Advantages of using this method include:

  • It is the officially recommended way by Apple.
  • Your data remains intact.
  • It is free to use.

However, its disadvantages are:

  • You must have the updated iTunes version.
  • iTunes may fail to recognize your device.
  • iTunes is user-unfriendly.
  • Reinstalling iOS is time-consuming.
  • In fixing the problem, it needs to update iOS to the latest version regardless of the previous version the user was using.
  • 2. Restore iOS (Data Loss)

    restore ios with data loss

    This method is similar to that of reinstalling iOS except at the last step it flushes all your data.

    1. Ensure your iPhone is connected to the computer.
    2. Wait until a message pops up asking you to update or restore.
    3. Select Restore instead of Update.

    You must also have the updated iTunes version installed and don’t disconnect your iPhone during the process. Its disadvantages are similar to those stated above of reinstalling iOS, however, all data will be wiped out once iOS restores.

    3. DFU mode (Data Loss)

    iphone black screen via dfu
    1. Connect iPhone with iTunes on computer
    2. Put your iPhone into DFU mode

    For iPhone 6S or earlier models:

    • Long press the Sleep button while pressing the Home button for like 8 seconds after which you release the Sleep button and not the Home button.
    • Keep pressing the Home button up to when your iPhone is recognized by the computer.

    For iPhone 7 or iPhone 7 Plus:

    • Keep pressing the top (or side) and volume button until your iPhone is recognized by the computer.

    For iPhone 8 or newer:

    • Press the Up volume button and then release. Do the same for the Down volume button.
    • Long press the Side button of the iPhone. Once you see a black screen, long press the Down volume button.
    • Follow the on-screen instructions that are displayed.

    Step 3: Click OK in iTunes

    Step 4: Press Restore iPhone.

    Its disadvantages are:

    • Your iPhone data is lost.
    • iTunes doesn’t always recognize your device.
    • It's time-consuming.
    • iTunes is user-unfriendly.

Method 4: Turn to Apple for help

If neither of the above methods work, then your iPhone is mostly suffering a hardware issue. You can seek help from Apple.

The first approach is to request Apple Support for repairs directly.

Just visit their official website and select whether to connect with a carrier or visit a local Apple Store to fix the problem.

The second approach is to visit the online discussions of Apple Support communities to check if someone else has posted similar issues and get them solved. Or you can repost your problem and get assisted.

The disadvantage with this method is that it takes time before you get a response.

Why did I get a Restore screen on my iPhone?

Apart from fixing your iPhone, you might also want to know why the iPhone Restore screen happened from the very beginning.

Here are some of the possible causes:

1. Software crashes:

  • Errors occur in restoring a backup
  • Errors occur in jailbreaking your device
  • Errors occur in upgrading your iOS version

2. Hardware problems

Internal components of your iPhone are damaged.

To Sum Up

To conclude, it’s annoying whenever your iPhones fails to function as it should especially if you need it for something urgent. Knowing how to fix this iOS issue is crucial. Although iTunes could fix the problem, it’s time-consuming and user-unfriendly which could cost you tons of time in vain. The best way is to use Perfix which is both fast and effective.

With Prefix, you could have your iPhone back to normal in minutes. Also, Prefix is much more user-friendly than iTunes.