Is your iPhone showing support.apple.com/iPhone/restore? This is what you should do

This article tells you what to do when your iPhone keeps saying support.apple.com/iphone/restore and recommends a professional and user-friendly tool, Perfix, to help you fix this issue.

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Bradley | Aug 20,2021
Reporter for five years, interacted with individuals working in the technology industry.

Is your iPhone showing support.apple.com/iPhone/restore? This is what you should do

Don’t panic! It’s scary when iPhone fails to operate as it should especially if it displays a message like Restore on your screen.

Well, panic not as this article will guide you in restoring your iPhone.

Method 1: Restart your iPhone

The first solution should be restarting your iPhone.

1: Soft restart:

1: Ensure your iPhone is connected to the computer.

2: Restart your iPhone

  • iPhone 8 or above: Press then release the Up volume button and the down volume button. Long-press the Side button to display Apple’s logo.
  • iPhone 7: Long press both the volume down and the Side button until Apple’s logo displays.
  • iPhone 6s or below: long press both the home and Side button until the logo appears.

2: Force restart:

If the soft restart failed, you should try the forced restart.

  • iPhone 6s or earlier: long press both the home button and the Power button once up to when Apple’s logo gets to disappear then reappear, then release.
  • Force to restart under DFU Mode - iPhone6 and earlier versions
  • iPhone 7: Long press the power and down volume button until the logo disappears then reappears.
  • Force to restart under DFU Mode - iPhone7s
  • iPhone 8 or newer: Press then release the Up-volume button and the down volume button, then long-press the side button up to when Apple’s logo disappears and reappears.
  • Force to restart under DFU Mode - iPhone8

Method 2: Use Perfix to repair iPhone without losing data

Mobitrix Perfix is a professional tool that fixes most iPhone issues and is used with all versions of iOS.

Mobitrix Perfix
  1. Download and install Perfix from their official website and launch it.

  2. Select “Enter/Exit Recovery Mode”.
  3. Ensure your iPhone is connected to your computer.
  4. Once the iPhone enters the recovery mode, you will have regained access to your iPhone.
Perfix Standard Repair Mode

Perfix is the best tool as:

  1. Fixes the problem fast.
  2. You don’t require iTunes.
  3. It is user-friendly and stable.
  4. It supports all iOS and iPhone models.

Method 3: Solve the problem with iTunes

To use this method, ensure you have iTunes installed on your computer.

1. Reinstall iOS

  1. Ensure your iPhone is connected to the computer.
  2. Wait until a message pops requesting you to restore or update.
  3. Select Update.

Note: This method doesn’t delete your data.

Key points to note are:

  • You should have an updated iTunes version installed on your PC.
  • Connecting your device to the computer until the process finishes.
  • The Apple Configurator is closed on Mac

Advantages of using this method include:

  • It is the official recommended way by Apple.
  • Your data remains intact.
  • It is free to use.

However, its disadvantages are:

  • You must have the updated iTunes version.
  • iTunes may fail to recognize your device.
  • iTunes is user-unfriendly.
  • Reinstalling iOS is time-consuming.
  • Fixing the problem updates iOS to the latest version regardless of the previous version the user was using.
  • 2. Restore iOS (DATA LOSS)

    restore ios with data loss

    This method is similar to that of reinstalling iOS except at the last step and it flushes all your data.

    1. Ensure your iPhone is connected to the computer.
    2. Wait until a message pops asking you to update or restore.
    3. Select Restore instead of Update.

    You must also have the updated iTunes version installed and don’t disconnect your iPhone during the process. Its disadvantages are similar to those stated above of reinstalling iOS however, all data will be wiped out once iOS restores.

    3. DFU mode (DATA LOSS)

    iphone black screen via dfu
    1. Connect iPhone with iTunes on computer
    2. Put your iPhone into DFU mode

    For iPhone 6S or earlier models:

    • Long press the Sleep button while pressing the home button for like 8 seconds after which you release the Sleep button and not the home button.
    • Keep pressing the home button up to when your iPhone is recognized by the computer.

    For iPhone 7 or iPhone 7 Plus:

    • Keep pressing the volume button until your iPhone is recognized by the computer.
    • Keep pressing the volume button until your iPhone is recognized by the computer.

    For iPhone 8 or newer:

    • Press the up volume button then release, do the same for the down volume button.
    • Long-press the side button of the phone. Once you see a black screen, long-press the down volume button.
    • Long press these buttons but release the Side button after 5 seconds while holding the volume down button.
    • Follow the on-screen instructions that will display.

    Step 3: Click OK in iTunes

    Step 4: Press Restore iPhone.

    Its disadvantages are:

    • Data is lost.
    • iTunes doesn’t always recognize the device.
    • It's time-consuming.
    • iTunes is user-unfriendly.

    Method 4: Turn to professional help

    If neither of the above methods worked, you can seek help from Apple.

    The first approach is to request Apple Support to fix the issues for you.

    Just visit their official website and select whether to link to a carrier or visit a local Apple Store to fix the problem.

    The second approach is to visit the online discussions of Apple Support communities to check if the problem is already fixed or still repost your error and get assisted.

    The disadvantage with this method is that it takes time before you get a response.

    Reasons behind the support.apple.com/iPhone/restore message?

    Fixing this issue is good but what causes it?

    Here are some of the possible causes:

    1. Software-related causes:

    Error while restoring a backup

    Error while jailbreaking your device.

    Error while upgrading your iOS version

    2. Hardware-causes

    iPhone crashing and damaging internal components.

    To Sum Up

    To conclude, it’s annoying whenever iPhones fails to function as it should especially if it was an urgent situation. Knowing how to fix this is crucial. Although iTunes could fix the problem, it’s time-consuming and user-unfriendly which could cost you. The best way is to use Perfix which is both fast and effective.

    With Prefix, you could have your iPhone be back to normal in seconds. Also, Prefix is much more user-friendly than iTunes.