User Guide of Mobitrix LockAway

New to Mobitrix LockAway? We will take care of you. Click here to know how to set up the software and complete the process.

Unlock Apple ID

  • Step 1 Download and Install Mobitrix LockAway.
  • Step 2 Connect iPhone/iPad to Computer.
  • Step 3 Remove Apple ID.
Step 1
Download and Install Mobitrix LockAway

Download and install Mobitrix LockAway on your PC or Mac, launch the program and select the feature "Unlock Apple ID" to get started.

Mobitrix LockAway - Unlock Apple ID - Home

Step 2
Connect iPhone/iPad to Computer
  1. Connect the iPhone/iPad to the Computer via a USB cable.

  2. Please unlock your iPhone screen and tap Trust from the pop-up alert.

  3. Mobitrix LockAway - Trust this computer

Step 3
Remove Apple ID
  1. Click Start to start removing the Apple ID and iCloud account of your iPhone, iPad, or iPod touch.

  2. Mobitrix LockAway - Unlock Apple ID - Click Start to Remove

    • Case 1: If Find My iPhone is disabled (All iOS versions are supported)
    • Case 2: If Two-Factor Authentication is Enabled (iOS 11.4 and above are supported)
Case 1
If Find My iPhone is disabled (All iOS versions are supported)
  1. If Find My iPhone is turned off, LockAway will unlock the Apple ID immediately once you click Start.

  2. The unlocking process usually takes a few (1-3) minutes. Please wait.

  3. Mobitrix LockAway - Unlock Apple ID - Progressing

  4. During the unlocking process, your device will reboot, and then you need to reset the iPhone settings.

  5. After Apple ID is successfully removed, you can reset your iPhone/iPad.

  6. Mobitrix LockAway - Unlock Apple ID - Set device to complete unlocking
Case 2
If Two-Factor Authentication is Enabled (iOS 11.4 and above are supported)

Step 1:

  • Please confirm whether your device has set a screen passcode. If not, please set up the screen passcode first.

  • Go to Settings, tap Apple ID at the top of the screen, and click Password & Security on your device to check whether two-step verification is enabled or not.

  • Mobitrix LockAway - Unlock Apple ID - Enable two factor authentication

  • If it has been turned on, click "Yes" to continue the process.


Note
  • Please try to keep your iPhone screen unlocked during the process of unlocking the Apple ID.
  • In the next process, your device will restart.

Step 2: Download and extract Keyfile.

  • LockAway will automatically identify your device model and provide the suitable Keyfile(s) for unlocking.

  • Mobitrix LockAway - Unlock Apple ID - Looking for keyfile

  • Please select any version of Keyfile and click Next to proceed the download.

  • Mobitrix LockAway - Unlock Apple ID - Select a keyfile version


    Note
    • If the download fails, you can click "Copy" and paste the link to your browser and download Keyfile.
    • The download speed depends on your Internet speed. Please wait patiently.

  • Please click Start to Extract.

  • Mobitrix LockAway - Unlock Apple ID - Extracting Keyfile

  • Extraction Complete.