Mobitrix Support Center

Quickly & Efficiently resolve your problem.

Mobitrix User Guides

One click to transfer WhatsApp messages between Android and iPhone devices without OS Restrictions.

Product FAQs

  • 1.  How to backup your WhatsApp data?

    To back up your WhatsApp data, you need to:

    • Download Mobitrix WhatsApp Transfer on computer.
    • Connect your iPhone/Android to computer.
    • Start to back up WhatsApp messages.

    You can also watch the video guide below to get more details.

  • 2.  How to transfer your WhatsApp data from Android to iPhone?

    To transfer WhatsApp data from Android to iPhone, you need to:

    • Open and allow USB debugging on Android device.
    • Install USB driver when prompted.
    • Unlock both the iPhone and Android device.

    Now, watch the video guide and start to transfer WhatsApp messages from Android to iPhone.

  • 3.  How to transfer your WhatsApp data from iPhone to Android?

    To transfer WhatsApp data from iPhone to Android, you need to:

    • Open and allow USB debugging on Android device.
    • Install USB driver when prompted.
    • Unlock both the iPhone and Android device.

    Here is the video guide to transfer WhatsApp data from iPhone to Android:

  • 4. What if my Android phone is not recognized by Mobitrix?

    1). Change the USB configuration to MTP or PTP. Guide >>

    2). Download and install the driver for your phone. Guide >>

    3). Then follow the instructions below: 

    4). Unlock the device.

    5). Unplug device and try other USB ports.

    6). Restart the program and connect the device.

    Your device is most likely to be recognized after following the instructions above. If not, you can contact [email protected] please.

  • 5. What if my iPhone is not recognized?

    1) Unlock the device.

    2) Tap trust button.

    3) Check if iTunes can recognize your device. If not, please update iTunes to the latest version.

View More >>


Order FAQs

  • 1. Is it safe to purchase product on your website?

    Yes. It is 100% secure to purchase from our website. We guarantee that your privacy will not be disclosed when you browse our website or download and use our product.

  • 2. Is free trial version available before registration?

    Yes. We offer the free trial version for all the products for users to evaluate whether it is useful for them before purchase.

  • 3. Which kind of way can I use to pay for the product on your website?

    The payment methods supported on our website include PayPal, VISA, Master Card, America Express, Wire Transfer, Giro Pay, JDB, etc.

  • 4. I don’t receive the registration email after purchase, why?

    In general, the order confirmation email will be sent to your email address in 2 hours. This email contains the information of your order details, registration code and download address. Remember to check your inbox and SPAM folder after placing your order.

  • 5. How can I cancel the description after the payment?

    You can cancel the subscription from the order information on Shareit by yourself or directly contact [email protected] to cancel your subscription.

View More >>

Can’t Find Your Answer?

Feel free to contact the Mobitrix support team. We will be delighted to help you out!