Mobitrix Support Center

Our support experts will help our customers solve their problems in the shortest time.
  • 1. I don’t receive the registration email after purchase, why?

    In general, the order confirmation email will be sent to your email address in 2 hours. This email contains the information of your order details, registration code and download address. Remember to check your inbox and SPAM folder after placing your order.

    If you don’t receive the registration email in 12 hours, please don’t hesitate to contact us via email. We’ll reply to you within 24 hours.

  • 2. How to change my license email?

    If you need to change your license email, please contact our Support team and send us your order information.

  • 3. What if I forgot my license code?

    If you lost or forgot your license code, please send us your order information (including order ID, license email) to [email protected] We will send a new license code to you when we find your order in our data base.

  • 4. How can I cancel the description after the payment?

    You can cancel the subscription from the order information on Shareit by yourself or directly contact [email protected] to cancel your subscription.