Is your iPhone frozen and not turning off or resetting? This is what you should do

This article gathers methods of how to fix when iPhone is frozen and won't turn off or reset from Apple official and professional software.

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Bradley | Aug 20,2021
Reporter for five years, interacted with individuals working in the technology industry.

Is your iPhone frozen and not turning off or resetting? This is what you should do

Once iPhone is frozen, you can’t use it while in this state you need to fix it first.

This article will show you how to fix it.

1. Force restart

  • iPhone XR, iPhone X, iPhone XS, iPhone 11, or 12 Press and release the up volume button then, press the down volume button then release it, then long-press your iPhone’s side button release once Apple’s logo is displayed.
  • iPhone 8 or SE (2nd generation): Hold then release the Up-volume button and the down volume button, then long-press the button at the side up to when Apple’s logo disappears and reappears.
  • Force to restart under DFU Mode - iPhone8 and newer version
  • iPhone 7: iPhone 7: Long press the power and down volume button until the logo disappears then reappears.
  • Force to restart under DFU Mode - iPhone7s
  • iPhone 6s or iPhone SE (1st generation): long press both the power and the home button once up to when Apple’s logo gets to disappear then reappear, then release.
  • Force to restart under DFU Mode - iPhone6 and earlier versions

2. Solve the problem with Perfix

Mobitrix Perfixis a professional third-party tool that comes in handy in solving all iPhone issues with just a few steps and ensures data is saved while your iPhone is being fixed.

How to use Perfix:

Step 1: On your PC download and install Perfix from the official website, launch it and connect your iPhone with computer

Step 2: Select Standard Mode.

Step 3: Click Start.

Step 4: Tap Download to download install the needed firmware

iphone black screen via standard-repair

Step 5: Click Start to Fix

With Perfix,

1) Your data will be saved.

2) Your frozen iPhone will be fixed in seconds

3) You don’t need to use iTunes

4) Perfix is stable and user-friendly

5) Perfix recognizes devices easily.

3. Solve the problem with iTunes

Method 1. Enter recovery mode and update

Step 1: Connect iPhone with iTunes on computer

Step 2: After connecting, follow these steps:

  • iPhone 8 and above: Press then release the button for volume up. Press and release button for down volume. Afterwards, long-press your iPhone’s Side button up to when recovery mode is displayed.
  • iPhone Plus, iPhone 7, and iPod touch (7th generation): Long-press the Side (or Top) and down volume buttons once. Keep holding them up to when the recovery mode displays.
iphone stuck on verifying update iphone via itunes

Step 3: Click Update.

This method saves your data but it has its shortcomings.

1) iTunes may fail to recognize your device

2) iTunes is user-unfriendly.

3) It takes time to reinstall IOS with iTunes.

Method 2. Restore iPhone from a backup

Step 1: Connect iPhone with iTunes on computer

Step 2: At the top left, click the iPhone button.

Step 3: Select Summary

Step 4: Select Restore Backup

iTunes is the recommended official way by Apple however, to use this method you should have connected to iTunes before.

Method 3. Enter into recovery mode and restore (DATA LOSS)

Step 1: Connect iPhone with iTunes on computer

Step 2: Using method 1 of step 2 above, enter recovery mode.

ipad stuck on apple logo using recovery mode

Step 3: Click Restore

With this method, your data could be lost.

Method 4. Use DFU mode and restore (DATA LOSS)

Step 1: Connect iPhone with iTunes on computer

Step 2: To enter DFU mode:

For iPhone 6S or earlier models:

iphone connected with itunes using dfu mode
  • Long press the Sleep button while pressing the home button for like 8 seconds after which you release the iPhone’s Sleep button and not the home button.
  • Keep pressing your iPhone’s home button up to when your iPhone is recognized by the computer.

For iPhone 7 Plus or iPhone 7:

  • Long-press the Side button while pressing the volume button for like 8 seconds after which you release the button at the side and not the volume button.
  • Keep pressing the volume button up to when your iPhone is recognized by the computer.

For iPhone 8 and above:

  • Press the button for volume up then release, do the same for the down volume button.
  • Long-press the side button of the phone. Once you see a black screen, long-press the down volume button.
  • Long press these buttons but release the Side button after 5 seconds while holding the volume down button.
  • Follow the on-screen instructions that will display.

Step 3: Click Restore and OK in iTunes.

Step 4: Click Restore iPhone

Note that, with this method, all your data will be wiped out completely so ensure you first create a backup

4. Turn to professional help

If your iPhone is still frozen and none of the methods has worked so far, it’s time you requested help from professionals. there are two methods to do this.

Method 1. Click here to visit Apple’s support website and request assistance.

Method 2. Join Apple support online discussion communities, they raise and fix iPhone issues. Probably frozen iPhone issue is already fixed, join the group and have a look moreover, you can still repost the problem however, this method can take time before you get a response.

In summary, a frozen app is annoying as you can’t do anything with it but now that you have Perfix you need not worry as with Perfix all your iPhone issues will be fixed instantly.